Sarah B Uhl

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Verified Buyer

Coinstar Stole My Money with Walmart's Help

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Coinstar Stole My Money with Walmart's Help
Coinstar took my money, went to cash out and Walmart said their system couldn't read the voucher. Was told to go to a different location, which I did, got the same result. I have currently been on hold for 13min, this is my third attempt to get through to ANYONE and all I get is this damned elevator music! Also, Walmart refuses to put an Out Of Order sign on the Coinstar machine, which leads me to believe that they are on the same side which is the opposite of my side... the poor side. They're always screwing the poor guy... me... you... SCREW YOU COINSTAR!!
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Loss:
$52
Cons:
  • Poor man being ripped off by huge corporation

Preferred solution: Full refund

User's recommendation: Give me my money back

Resolved
Daniel H Euo

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Verified Reviewer

Resolved: Ticket.voucher unable.to redeem

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Updated by user Jul 08, 2021

walmart paid voucher coinstar even though voucher still wont scan coinstar customer service is a complete joke!! keep telling you to go back to walmart and rescan even though it doesnt work!.

Updated by user Jul 08, 2021

went back to walmart yet again. coinstar voucher still wont read!MAJOR points to walmart! really great manager there paid thevoucher even though they dont have to in this situation.still will never use coinstar again nor do i suggest anyone else does.

Updated by user Jul 06, 2021

Finally after 6 callsSpoke to a customer service representative. All she told me is drive back to Walmart Try again wasn't willing to look at my coinstar account or check into it further. Major brush off!

Updated by user Jul 06, 2021

Since have tried calling 4 times insanely long holds only to be hung up on each timeNever get a chance to explain problemHave filed complaint with BBB.

Original review Jul 06, 2021
Redeemed 57.19 of change. Tried to
Redeem voucher at 4 different registers get
Message unable to redeem coinstar vouchers call customer service
Have been on hold listening to the worst music I've
Ever heard for 1 hour now.

I just want my blasted money!
Wasn't able to go shopping thanks to coinstar refusing to redeem my voucher.

Avoid! Go to a bank.
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Loss:
$57
Cons:
  • Unable to reach customer service
  • Unable to redeem voucher

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid!! Go to a bank!

2 comments
Guest

Wow someone actually answered your phone call. I called about 30 times amd no picked up. But I did get through to them through email.

Guest
reply icon Replying to comment of Guest-2032465

Hope you had better luck with email. So far I'm out my money.

And its definitely useless calling they do nothing.

Just tell you to return to store and try reading voucher again. Even though that's Been tried 12 times now.

View more comments (1)
Vikki C Uni

Refund

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Coinstar - Refund
I purchased $60 at a coin star and it had no paper in it and it to him he gave me a screen that told me to take a picture of it and these are the ideas that were. coin star transaction 17536 Coinstar kiosk 31375 Coin me transaction ID 835763 Pin # 7605 I wish to be refunded or you give me my code to that pin so I can cash in my voucher. My name is Vikki Cox 505557****
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Loss:
$60

Preferred solution: Full refund

User's recommendation: Don’t buy from coin star

Angela S Bbc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Constant took my money!!! FRAUD!!!

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Company should be shut down and charged with fraud for stealing money from people, especially kids piggy banks in my case. Wal-Mart is getting involved with getting them straight out in my location and they reimbursed my money coming to me since Coinster refused to do so. Thanks Wal-Mart even though it was not your fault and had to come up with money that Coinstar was obligated to.
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Loss:
$17
Cons:
  • Never reimbursed my money

Preferred solution: Make sure when receipt paper runs out, customer should not be able to use machine.

User's recommendation: AVOID!!!!!!!!

Leonardo M Flu

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Verified Reviewer

My voucher redeem code was locked

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I am very pissed with the situation at hand because I bought coinstar voucher worth 1,500 dollars at the coinstar machine and i am unable to redeem my voucher. When I try redeeming my voucher it tells me the voucher redeem code has been locked. I have been calling this company customer support but all I get is voicemail and I don't get a call back for over one week now
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Loss:
$1500

Preferred solution: Deliver product or service ordered

Okie Kda
map-marker New York, New York

Review

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For options on how to get recovery of any funds lost to any of the options below; 1. Binary option scam? 2. Forex trading? 3. Romance scam 4. ICO Scams 5. Online betting scams 6. Bitcoin scam 7. Phishing scam or any other kind of scam? If in any case you have lost funds to them or any other. I have a good news for you. scam rescue is currently recovering funds for all victims. Service delivery is top notch and second to none. Hurry and con ta ct them on info at +447548****71 Whats. app or scamsrescue AT aol DT com Thank me later.
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Anonymous
map-marker Rancho Cucamonga, California

Charged me 12 1/2% even when I Chose Amazon

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First of all I was very careful to choose Amazon. I had over $250.00 in change that I had saved. I never would have paid that rip-off price. At the end it started to give me a cash voucher, so I started to push this inoperable "back" button, but that didn't work either. (how convenient for them). The store manager couldn't help. I will NEVER USE COINSTAR AGAIN.
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User's recommendation: Buyer Be Ware.....

1 comment
Guest

Had the same issue. Coin Start charged me the 12% on an amazon gift card and now the voucher does not work and the Coin Star customer does not answer their phone.

They are suppose to be open until 9:00 PT, but started calling at 7:00 PT an they say they are closed.

Company a scam. Will never use again

Joseph M Yaj

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Verified Reviewer
| map-marker Grandville, Michigan

Loss of money to coinstar

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Coinstar seems to have scammed thousands of people and thousands of dollars. Why not state that clearly. No one reads everything on the receipt.
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Loss:
$99
Pros:
  • Convenience
  • Counts change
  • Money exchanged for gift cards when machine works
Cons:
  • Customer service useless
  • No vendor direct number for customer service
  • Feeling ripped off

Preferred solution: Full refund

User's recommendation: Take picture of receipt

Anonymous

Constant shorted me over $33.00

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I counted every penny multiple times before heading out to my local Coinstar in Barnegat, NJ in June 2020. The machine shorted me over $33.00. I immediately contacted Coinstar who said they filed a claim and would get back to me once machine was emptied. No call or email. I followed up with them a month later and they said they sent me an email but could not tell me what email said so they sent it again (that is, after correcting the address on file). Still no email. I followed up again and they told me they had no evidence to support my claim. I am very angry that they did not contact me at all and more importantly took my $33+. Do yourself a favor and find another way to cash in your change. I suspect the people who emptied the machine were quite happy that day.
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Pros:
  • Convenience
Cons:
  • Never use again
  • No response time for customer service
  • Take your money and give wrong coupon

User's recommendation: Go elsewhere to cash in your change!

ryan n Esx

Lost voucher for BTC

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so I lost my voucher literally flew out window and thank god no buddy used it thanks to kim at coinme she was able to help and get most info I needed for my btc redemption. she took 5 minutes to find info i thought great i can maybe fix then one last thing i needed get new pin to complete voucher redemption.

first call. Went good very very long with location purchase we found it with all info i remember. and just like that call disconnected after45 min call. then callback and luckily didn't have to start from scratch, but he the weirdest thing ever happened......

the same lady exact by her voice. said we can't find purchase and i proceeded to say the date time purchase email used now only now are never used in purchase. so now 30 mins....... then disconnected.

im pissed now. I need the manager I need so mething now. we just had it and you hung up on me..... certainly what it seemed....

shocked was so deflated i just said ill wait to hear response, and she was going to follow with kim at coin me which they seem to hate each other (separate companies I guess) well I start to give kim's email last thing and beep disconnect"""..... so angry so today i live next to headquarters and will stop in for visit to talk to management. Made me feel 2 feet tall and dumb neither of which is me.so today i will tower over them and call out mistakes and if i get the voucher i will just terror up in front of them. I don't care for it.

i need them to act like the rest of big business in Seattle, professional. .

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Loss:
$120
Pros:
  • Spits out ticket fast
Cons:
  • Lose u lose it all

Preferred solution: Let the company propose a solution

User's recommendation: Dont lose voucher and read close cause if you make that call good luck...

Graeme W Ewy
map-marker Belmont, California

Ripped off

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Total rip-off! Not only did the machine short-change me, but it spat out a ticket only redeemable at Nike when I asked for Amazon. When I tried to call them, they tell me the machine cannot make a mistake and that I have to mail it to some address (presumably registered otherwise it will never be received), even though they have all the details now. The machine number, the date, the amount, etc. Totally possible for them to change but why should they when they can make it difficult to change (I have to waste time and money sending it off registered and may or may not ever see anything again). BEWARE!!!!
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Loss:
$69
Pros:
  • Stole money
Cons:
  • Take your money and give wrong coupon
  • Being robbed
  • Customer service useless

Preferred solution: Give me the Amazon gift card/code that I asked for!

User's recommendation: Do not chance using this rip-off service!

Anonymous
map-marker Sturgeon Bay, Wisconsin

Don't use these machines, go to a bank

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I'll never use one of these machines again. Used one today and after dumping all the change inside the screen said "unable to process the transaction, but don't worry, your money is safe", and it said to see an employee. This was at a Wal-Mart and nobody knew anything about it and said we'd have to call the company. We decided to just leave and take the loss. Very disappointing. Even when the machine does work it takes like 11% of the money for a fee which is ridiculous. Save your money and eliminate the risk of losing your money by just going to your bank.
View full review
Loss:
$20
Pros:
  • Convenience
Cons:
  • Machine stole our money
  • Unreliable
  • Ridiculous fees

Preferred solution: Full refund

User's recommendation: horrible, don't use it

Anonymous
map-marker Irvine, California

Reciept is horrible by design

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Cannot read redemption code, they intentionally use a small hard to read font. Out $50.
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User's recommendation: DO NOT USE!

Anonymous
map-marker Hesperia, California

Don't use!

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If you don't use the coupon (cash it in) good luck. I waited a week or so (never saw the sign that said MUST use same day) and went thru *** tryi g to cash it at the stater bros i used the machine at.! Had to call coinstar and fight with them to finally get an authorization code. Went back to stater bros. Stil wouldn't cash it. After waiting 20 mins.for mgr. He scolded me for not cashing it the same day, then FINALLY CASHED IT. NO MORE, NEVER AGAIN. EVER.................
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Reason of review:
Problems with payment
Dionne C Akl
map-marker New Castle, Delaware

They took my money

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I want to Coinstar to cash in my pennies so I can get some Ramen noodles for my family. It ended up being $1.03.

When I printed out my receipt and went to buy my noodles they said that I had to call the 800 number. They could not sell me my noodles. When I called the number they told me that I agreed to some fees and that there is no way for me to get my money back. I ask them why isn’t there a setting in the coin star machine that lets you know that you would not be getting any money back.

A customer service agent told me that I agreed to the terms and conditions. I am so mad and hungry my kids will not have Ramen noodles tonight .

We are all going to bed hungry. Thanks for nothing Coinstar

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Loss:
$1
Cons:
  • Losing money
  • Could not get anything to eat
  • Being robbed
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

1 comment
Guest

same here in spring tx @ walmart located located louetta & i45 cash in $200 in coins machine took $50 but now cant cash in the vouchers it printed out so i could pay rent and got evicted w my lil ones upset mommy