Coinstar
Reviews and Complaints
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Verified BuyerCoinstar Stole My Money with Walmart's Help
- Poor man being ripped off by huge corporation
Preferred solution: Full refund
User's recommendation: Give me my money back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Ticket.voucher unable.to redeem
walmart paid voucher coinstar even though voucher still wont scan coinstar customer service is a complete joke!! keep telling you to go back to walmart and rescan even though it doesnt work!.
went back to walmart yet again. coinstar voucher still wont read!MAJOR points to walmart! really great manager there paid thevoucher even though they dont have to in this situation.still will never use coinstar again nor do i suggest anyone else does.
Finally after 6 callsSpoke to a customer service representative. All she told me is drive back to Walmart Try again wasn't willing to look at my coinstar account or check into it further. Major brush off!
Since have tried calling 4 times insanely long holds only to be hung up on each timeNever get a chance to explain problemHave filed complaint with BBB.
Redeem voucher at 4 different registers get
Message unable to redeem coinstar vouchers call customer service
Have been on hold listening to the worst music I've
Ever heard for 1 hour now.
I just want my blasted money!
Wasn't able to go shopping thanks to coinstar refusing to redeem my voucher.
Avoid! Go to a bank.
- Unable to reach customer service
- Unable to redeem voucher
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid!! Go to a bank!
Refund
Preferred solution: Full refund
User's recommendation: Don’t buy from coin star
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConstant took my money!!! FRAUD!!!
- Never reimbursed my money
Preferred solution: Make sure when receipt paper runs out, customer should not be able to use machine.
User's recommendation: AVOID!!!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy voucher redeem code was locked
Preferred solution: Deliver product or service ordered
Review
Charged me 12 1/2% even when I Chose Amazon
User's recommendation: Buyer Be Ware.....
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Grandville, MichiganLoss of money to coinstar
- Convenience
- Counts change
- Money exchanged for gift cards when machine works
- Customer service useless
- No vendor direct number for customer service
- Feeling ripped off
Preferred solution: Full refund
User's recommendation: Take picture of receipt
Constant shorted me over $33.00
- Convenience
- Never use again
- No response time for customer service
- Take your money and give wrong coupon
User's recommendation: Go elsewhere to cash in your change!
Lost voucher for BTC
so I lost my voucher literally flew out window and thank god no buddy used it thanks to kim at coinme she was able to help and get most info I needed for my btc redemption. she took 5 minutes to find info i thought great i can maybe fix then one last thing i needed get new pin to complete voucher redemption.
first call. Went good very very long with location purchase we found it with all info i remember. and just like that call disconnected after45 min call. then callback and luckily didn't have to start from scratch, but he the weirdest thing ever happened......
the same lady exact by her voice. said we can't find purchase and i proceeded to say the date time purchase email used now only now are never used in purchase. so now 30 mins....... then disconnected.
im pissed now. I need the manager I need so mething now. we just had it and you hung up on me..... certainly what it seemed....
shocked was so deflated i just said ill wait to hear response, and she was going to follow with kim at coin me which they seem to hate each other (separate companies I guess) well I start to give kim's email last thing and beep disconnect"""..... so angry so today i live next to headquarters and will stop in for visit to talk to management. Made me feel 2 feet tall and dumb neither of which is me.so today i will tower over them and call out mistakes and if i get the voucher i will just terror up in front of them. I don't care for it.
i need them to act like the rest of big business in Seattle, professional. .
- Spits out ticket fast
- Lose u lose it all
Preferred solution: Let the company propose a solution
User's recommendation: Dont lose voucher and read close cause if you make that call good luck...
Ripped off
- Stole money
- Take your money and give wrong coupon
- Being robbed
- Customer service useless
Preferred solution: Give me the Amazon gift card/code that I asked for!
User's recommendation: Do not chance using this rip-off service!
Don't use these machines, go to a bank
- Convenience
- Machine stole our money
- Unreliable
- Ridiculous fees
Preferred solution: Full refund
User's recommendation: horrible, don't use it
Reciept is horrible by design
User's recommendation: DO NOT USE!
Don't use!
They took my money
I want to Coinstar to cash in my pennies so I can get some Ramen noodles for my family. It ended up being $1.03.
When I printed out my receipt and went to buy my noodles they said that I had to call the 800 number. They could not sell me my noodles. When I called the number they told me that I agreed to some fees and that there is no way for me to get my money back. I ask them why isn’t there a setting in the coin star machine that lets you know that you would not be getting any money back.
A customer service agent told me that I agreed to the terms and conditions. I am so mad and hungry my kids will not have Ramen noodles tonight .
We are all going to bed hungry. Thanks for nothing Coinstar
- Losing money
- Could not get anything to eat
- Being robbed
Preferred solution: Full refund
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Wow someone actually answered your phone call. I called about 30 times amd no picked up. But I did get through to them through email.
Hope you had better luck with email. So far I'm out my money.
And its definitely useless calling they do nothing.
Just tell you to return to store and try reading voucher again. Even though that's Been tried 12 times now.