Albuquerque, New Mexico
Not resolved

We went in for the first time to use Coinstar with our saved coins to get a Southwest gift card. Obviously when you have a lot of coins you do not know how much you have saved.

READ the fine print before accepting because we did not know that if the machine (as it reads your coins) goes over $500 it will revert to a cash transaction and take the 11.9% fee!! You don't have a choice to tell it to stop when it reaches it. We went over by $2.00 and lost $59 in a fee for reverting to cash transaction. Very deceptive.

It's too bad as they have lost another customer.

It is in the fine print if you can read it all on the machine's screen--- but with today's technology a machine should just stop at $500 then and give you your gift card as you had asked for, then let you decide what to do with the rest of the coins. Made for a bad experience with Coinstar.

Product or Service Mentioned: Coinstar Vending Machine.

Reason of review: Changing transaction from what you asked for..

Monetary Loss: $59.

Preferred solution: Let the company propose a solution.

Coinstar Cons: Changing transaction without giving you options.

  • Do Not Let Coinstar Go Over 500
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