We were using a Coinstar machine on 8/05/2018. The machine was located in a Walmart, in Danvers Ma.
The banner on the machine and screen clearly stated we could redeem coins for a gift card for no fee. We played with the screen for several minuets without finding that option. We asked two nearby Walmart employees for help. One of them told us you had to insert the coins before that option would appear.
Once we had run our coins though, there was no such option. We were charged $10.23, which I though was very high. A store manager could not help.
The machine should not advertise the option if that option is not available. We plan to never use Coinstar again!
Product or Service Mentioned: Coinstar Gift Card Vending Machine.
Reason of review: Not as described/ advertised.
Monetary Loss: $10.
Preferred solution: Full refund.