Not resolved

I used the Coinstar machine in Avon, NY, on August 6, 2018. Before dumping my coins in, the screen offered the option for an Amazon gift code for 0% fee.

I selected this option. Then it was time to put my coins in. When I selected "I'm done," a message came on the screen that said that the gift code option was not available at this time, and that a store voucher would be issued instead, minus the 10% user fee.

No other option!

My coins were worth $62.00 so I lost $6.20 to Coinstar. If it wasn't available, why was I allowed to select the Amazon option upfront in the first place?

I contacted Coinstar through private message on Facebook, and in a public comment on Facebook.

Product or Service Mentioned: Coinstar Coin Vending Machine.

Reason of review: Not as described/ advertised.

Monetary Loss: $6.

Preferred solution: Full refund.

Coinstar Cons: This particular problem.

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