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Coinstar

Coinstar

www.coinstar.com
What is your customer experience with Coinstar?

Coinstar Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Coinstar has a 1.5 star rating from 84 reviews; most Coinstar reviews report dissatisfaction with reliability, high fees, and poor customer service.

Key Takeaways for Future Customers

  • Expect convenience only when the Coinstar machine is working; consider banks for safe coin counts.
  • Be prepared for fees and long waits if issues arise; keep records for refund requests.

Negative Feedback / Risk Areas

  • Frequent reports of machine malfunction, lost or miscounted coins and invalid vouchers.
  • Poor customer service response and difficulty obtaining a refund.
  • Numerous Coinstar customer complaints about security, crypto transactions held, and high fees.

Positive Feedback

When working, customers note the convenience and that the machine accurately counts change, saving manual effort.

View full overview ›

Media from reviews

Coinstar - Valid coupon
Coinstar - Machine Malfunction/Loss of Coin ValueCoinstar - Machine Malfunction/Loss of Coin Value - Image 2Coinstar - Can't get coinme got with husband phone and he changed phone co.Coinstar - Machine froze after accepting all of my coins but didn't get the receipt to...Coinstar - 954167****Coinstar - I need to get my money back I did a voucher instead
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machine coins money fee store cash dollars fraudulent emails unauthorized transaction access
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Anonymous
map-marker Concord, North Carolina

A friend and I counted my change 3 times and came up with the same amount every time. I took it to the coin star in Walmart on woodruff road and it was 2 Dollars less than I had.

AI Highlights
  • - There should be an option to return all change if you disagree with the counted amount.
  • - The machine counted $2.00 less and charged $5 to withdraw.

Should have an option to get all of your change back if you disagree with the amount the machine counted. I know I had $2.00 more than it said I did and no one is there to police it.

On top of the $2.00 it cheated me out of it charged 5 dollars to get cash. I feel raped.

User's recommendation: Do Not use a coin star take your change to a bank where it will be counted right.

View full review
Kris Tsi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Portland, Oregon

Bought crypto through coinstar machine

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AI Highlights
  • - Crypto bought at a Coinstar machine; prompted to download the app.
  • - I provided SSN, license photos, and a selfie.
  • - Verification failed 20 times.
Updated by user Feb 09, 2026

Absolutely not... NEVER AGAIN PERIOD!!! biggest mistake EVER

Original review Feb 07, 2026

After purchasing crypto through their coinstar machine it proceeded to guide me to download their app, it asked for all my information- which I filled out including mysocial security # , my drivers liscence photos front/back and a selfie but their automatic verification has failed 20 times. Now they are holding my crypto hostage.

What a joke, and a nightmare! Never again will I use their service, also they already deducted their cut from my money, a large fee, yet arent releasing what I payed for.

Loss:
$300
Cons:
  • Fake spread fee of 50 dollars plus an additional fee of 12 dollars
  • Holding my crypto hostage

Preferred solution: Deliver product or service ordered

User's recommendation: Do not use them to buy crypto.

View full review
Fred Debnam

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Poor machine performance. Maintenance needed on machine.

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Loaded coins in machine and machine jammed. After store assistant opened machine and cleared coins it was closed. Machine worked poorly and was filthy inside.

Preferred solution: Repair:Maintenance on Machine. Garland Texas 75040. Store.Tom Thumb

User's recommendation: Use machine at your own risk

View full review
Vijay R Hpv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

Should be illegal to take our money and charge us for the act

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AI Highlights
  • - Coinstar at Sainsbury's charged £3 and printed a coupon for £19.22.
  • - The coupon must be used the same day to redeem £19.22.

My wife used a Coinstar machine to change coins in Sainsbury's. They charged £3 and printed a coupon for £19.22.

However, when my wife gave me the coupon and asked me to use it, we found that it must be used the same day.

Else now, it seems we have been charged £3 in order to take and keep our money. I feel Sainsbury's should kick these guys out as it's damaging to their reputation also.

Loss:
$30
Cons:
  • Theft

Preferred solution: Full refund

User's recommendation: Please DO NOT USE

View full review
Demon B Aeo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Flat Lick, Kentucky

EXCESSIVE FEES

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AI Highlights
  • - CoinStar counts change automatically for a fee, and bills cost extra.
  • - Cashier with rollers isn't offered.
  • - DMCA will have all your money for a fee.
Updated by user Dec 31, 2025

Only use if you are willing to pay the fee.

Original review Dec 16, 2025

If you have a piggy bank full of coins. They give you two options.

Have a cashier count all the money with rollers. (Which they will not do). Or, go to a CoinStar that automatically counts the change for you (For a fee) So that you can have bills. (For an additional fee).

And, by the time that time the DMCA will have all your money. (For a fee).

Pros:
  • Way to deposit coins
Cons:
  • Carrying a lot of coins creates unnecessary
  • Excessively high fees
  • Unwanted attention

Preferred solution: A way to deposit coins hassle, headache, and fee free.

User's recommendation: Protest the DMCA

View full review
Larry H Vux

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Coinstar machine robbed my son

AI Highlights
  • - Approx. $140; the machine took coins and froze.
  • - Store manager opened it, couldn't fix, and asked for a number to call a technician.
  • - No refund guarantee.

So my son wanted to cash in his hard-earned savings to dollars, approx. 140 dollars.

Roughly, the machine took almost all of the coins and stopped, froze up. I contacted the store manager; he came, opened it up, messed around with it for a minute, and then said there's nothing he can do but get my phone number and call a technician for the machine.

There was no guarantee that I would get my money back or when. This isn't right; there has to be something I can do about this.

Loss:
$140

Preferred solution: Full refund

User's recommendation: Don't use

View full review
Anonymous
map-marker Atlanta, Georgia

E gift cards

AI Highlights
  • - Amazon e-cards are not available in Hayesville and Murphy NC.
  • - Request reinstatement of the Amazon selection.

I can no longer find Amazon e cards in Hayesville and Murphy NC.

All of the ecard offerings are restaurants that are not available in these markets.

For years I selected Amazon, and can no longer select.

Why is this and can the Amazon selection be reinstated.

MC Brooks

View full review
Brittany L Hwx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cash Voucher that isn't redeemable at this time

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AI Highlights
  • - I put coins in Coinstar and received a voucher.
  • - The voucher could not be cashed at the register.
  • - We called and were told to try again tomorrow.
Contains 1 confidential file for company representatives

Makes no sense. I put coins in coinstar it printed my voucher I went to register and they couldn't cash it in so we called the number and guess what they told me to try again tomorrow like what?

Are you serious. Give me my money it's literally $67.65

User's recommendation: Coins to Bank Account Option

View full review
Daysha Vyr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I keep getting fraudulent emails from PayPal stating Coinbase is trying to process an unauthorized transaction made from my PayPal to Coinbase, to whom I did not give access. (10th time )

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AI Highlights
  • - Fraudulent PayPal emails claim an unauthorized Coinbase transaction.
  • - This is the 10th phishing email I've received.

I keep receiving fraudulent emails from PayPal stating that Coinbase is trying to process an unauthorized transaction made from my PayPal account to Coinbase, to which I did not give access. This is the 10th time. Stop phishing my PayPal account!

User's recommendation: Don't bother!

View full review
Anna S Ccz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Valid coupon

Coinstar - Valid coupon

Hi. Yesterday my son exchange coins for £17.26.

Today we try used coupon but is too late. This is not fair because he doesn't know about this and for now we lost this money...?

View full review
Erfolg R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Joppa, Maryland

Because this machine stole between 30-40 dollars of my money

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AI Highlights
  • - I turned $110–$120 into an Amazon gift card, but got $81.03.
  • - I've been on calls since Monday; unresolved and I want a class action.
Updated by user Jan 07, 2025

there has been no response from coinstar

Original review Dec 04, 2024

I took a minimum of 110 dollars, but probably 120 dollars, to turn into an Amazon gift card. The gift came out with 81.03 dollars!!!

I have been on the phone with customer service since Monday and still have not resolved this. I think there needs to be a class action suit against this company.

Loss:
$40
Pros:
  • Thought it was a simple accurate process
Cons:
  • Are crooks

Preferred solution: Full refund

User's recommendation: Dont use coinstar with your change. If they steal from you- stop there and call their "customer service" dont hold your breath

View full review
Sydny Mid

Fix these Machines

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3 machines not workin.

AVCs abcd. this is a stupid requirement . No need for 100 symbols to send my message

View full review
Mykael Kwk

Lost $83

AI Highlights
  • - Lost $83 because a Starbucks gift card was canceled.
  • - Neither Starbucks nor Coinstar will help and each blames the other.

Lost $83 because I was given a gift card to Starbucks which was cancelled?! and neither Starbucks or Coinstar is willing to help. All they can tell me is it was cancelled and they are pointing the finger at each other for whos responsible.

User's recommendation: Never use them

View full review
Anonymous
map-marker Derby, Kansas

Theft

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AI Highlights
  • - The machine broke and my money wasn't returned.
  • - Customer care wouldn't help.
  • - I saved coins for something special and Coinstar apologized for bad luck.

Coinstar stole my money! The machine broke and the customer care number connected me with someone who wouldnt help. Im very angry and sad Id been saving my coins for something special and Coinstar took them and essentially said sorry for your bad luck.

User's recommendation: Don’t use! Go to your bank

View full review
Deidre H Yjg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account problem

I once had a verified account with Coinstar. I was told to update it and I did, but now it won't let me verify it again. I don't understand why.

Loss:
$4

Preferred solution: My account verified

View full review
Tina B Skz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ripped me off

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Original review updated Jul 12, 2024

I counted the change 3 times to make sure, all 3 times the same amount. Coinstar in Kroger on South Church Street ripped me off!

NEVER WILL I USE AGAIN! EVEN ONE DOLLAR PER PERSON IS ALOT WHEN U TOTAL EACH PERSON THAT USES IT PER DAY PER EACH COINSTAR MACHINE, CORRUPT LIKE EVERYTHING ELSE.

BEST TO JUST PAY WITH CHANGE, SO U ARE NOT GETTING RIPPED OFF! IT'S

DAMN SHAME!

Pros:
  • Corrupt rip off
Cons:
  • Corrupt rop off

Preferred solution: CORRUPT RIP OFF POSTING ON ALL MY SOCIAL MEDIA PLATFORMS, THANK GODNESS FOR SOCIAL MEDIA IT HELPS TO RUIN CORRUPT COMALNIES LIKE THEY SHOULD BE DONE.

User's recommendation: DO NOT USE ANY COINSTAR, CORRUPT CROOKS

View full review

About

Summary

Coinstar acts as a provider of automated retail solutions. Company was founded in 1991 and is principally engaged in provision of coin counting self-service machines, DVD and game self-service rental. Coinstar headquarter is located at Bellevue, Washington. It operates in 50,000 retail locations such as financial institutions, convenience stores supermarkets, drug stores, mass merchants, and restaurants. The Company offers products for various operations as well as fourth Wall solutions. Coinstar product list includes coin counting and prepaid entertainment products. The company occupies three main business segments, namely, Redbox business, Coin services, and New Ventures business.

Coinstar reviews and complaints

Coinstar is ranked 123 out of 268 in Cash Services category

Area Served

USA

Payment Methods

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